Huf Mexico, Puebla I Mexico (MX)
Customer Service
We are a leading developer and manufacturer of mechanical and electronic locking systems as well as car access and authorization systems for the global automotive industry. Founded in 1908 in Velbert, Germany, we are an independent, family-owned company with around 7,500 employees at locations in Europe, America and Asia and achieved sales of more than EUR 1.2 billion in the financial year 2023.
Your Responsibilities
- Analyze customer demand received through EDI in the ERP system to ensure stability in requirements, detect fluctuations, and confirm that the information reflected in the ERP can be reliably used as a basis for sales forecasting and capacity planning.
- Manually enter customer demand in the ERP system when EDI data is not received correctly.
- Correct or cancel customer releases when necessary.
- Coordinate critical customer deliveries, prioritizing internal suppliers when needed.
- Manage customer complaints related to under-shipments or non-compliance with portal guidelines using the 8D methodology for each case.
- Generate MPS (Master Production Schedule) orders for production planning.
- Prepare and communicate a shipping schedule to internal suppliers.
- Ensure ERP master data accuracy and integrity.
- Manage and control engineering changes to prevent material obsolescence.
- Maintain cleanliness and order in the work area.
- Promote and uphold environmental care initiatives.
- Encourage continuous improvement as a tool to enhance internal processes.
- Stay informed of customer updates (bulletins, announcements, updates, important notices, etc.).
Your Profile
- Bachelor’s degree in industrial, Mechanical, Electronic Engineering or a related field.
- Professional and leadership experience in the automotive industry is desirable
- Strong team orientation with well-developed soft skills, combined with a structured and results-driven approach to work
- A hands-on mentality and a high degree of self-initiative
- Experience with SAP and proficiency in Microsoft Office applications are desirable
- Fluent English skills complete your profile
What We Offer
- Work-life balance:
- Flexible working hours:
- Continuous development: Benefit from a wide range of learning opportunities, including LinkedIn Learning, Babbel for Business, and tailored training programs
- Attractive compensation: Receive a competitive salary package, including additional benefits such as company pension schemes